Business Policies
Last Updated on March 20, 2020
As our customer, please familiarize yourself with these policies/procedures so that things can run smoothly between us. Please read these very carefully so that there are no misunderstandings later on. 

The procedures, practices, policies and benefits described here may be modified or discontinued from time to time. We will try to inform you of any changes as they occur.

Media Requests:
Technical Support:

Private Calls
Facebook Messenger

The primary method of contact with Katie is via your secret Facebook Group (if you are a private client) or your closed Facebook Group (if you are a member of a group coaching program). Katie checks all Facebook Groups once per day. If you must send something personal to Katie through email or Facebook Messenger, please understand that she does not check her email or messages frequently and there will be a delay in response. The fastest way to get a response is by posting in your group.

Katie fully admits in advance that she is bad at communicating via Skype and Text. Therefore, we do not utilize those methods of contact. Should you use those methods of contact, we do not guarantee a response.

Katie does not accept unscheduled phone calls. Therefore, if you are a private coaching client, please use her scheduling calendar to schedule your call. If you are not a private or VIP client, please purchase a Discovery Session with Katie to access her calendar or complete an application for one of our programs to talk to our team at no cost.

When you respond to Katie, you will typically receive a response within 24 hours. Again, Katie checks Facebook Groups and her email once per day.  

Responses are not guaranteed during non-office hours. Continue reading for information on when our office hours are.

Responses may be delayed in the event of vacations, holidays, or emergencies. Katie will do her best to make you aware of these delays in advance.

Katie is based in the Pacific Time Zone (most of the time.) Therefore, our official company office hours are roughly Monday through Friday 9AM – 5PM Pacific Time.

We observe all National Holidays.
If you need assistance outside of our normal business hours, we will do our best to accommodate. Please remember that Katie is a human being with a family and a life, too. 🙂  

Materials that we give you in the course of our work together are proprietary and copyrighted. You agree that such proprietary material is solely for your own personal use for the purpose of improving your home life, or starting, growing or marketing your business or service. Any disclosure to a third party is strictly prohibited.
Under no circumstances can the copy in these documents be used or reproduced in whole or part without express written permission. The absence of a copyright notice on any given page or material should NOT be construed as an absence of copyright. These copyrights have been successfully defended in the past and it is our policy to aggressively defend all intellectual properties. Violation of these copyrights can result in civil litigation, substantial penalties, even criminal prosecution. These marketing materials are provided for sample purposes only, not for use.

You are responsible for decisions made about your home life, your work, and your business. We are happy to share our opinions, offer resources, or make referrals. However, it is up to you to decide which, if any, to act upon. If you decide to take a recommendation, it is your choice and you take full responsibility for it. If you decide to work with someone based on our referral, you must know the workings of that relationship will be entirely separate from our relationship with you.

From time to time, Katie will email you to request Feedback, along with a form to submit the feedback. It helps her to know what you like about her coaching, what results you received, and any potential areas for improvement that you can identify for us. Because we are committed to creating a quality experience, we do take feedback very seriously. 

From time to time, we will also email you to request written or video testimonials. You are, of course, under no obligation to provide a testimonial for our services. However. we would greatly appreciate it if you took the time to do so. Thank you in advance!

Many times, we have the opportunity to send a client referral and we are absolutely thrilled to do it. This happens often, probably because we get to know a client’s business intimately and become keenly aware of who their ideal clients are, as well as the results that people get from the services they provide. This means that, occasionally, you may receive a referral from us, depending on the circumstances.

On the flip side, our clients regularly send referrals to us as well. In essence, we become referral partners. So, that said, here’s what we propose: If you overhear a woman entrepreneur saying she’d like to hire a marketing or business coach, or that she is struggling to grow their online business, then please feel free to make an introduction to our services.

Katie will do the same for you when she meets someone who would benefit from working with you.
Coates & Company
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